Refund Policy
Thank you for choosing Virtual Block Innovations. We strive to provide a seamless experience for our users. However, we understand that circumstances may arise where you may need to request a refund. This Refund Policy outlines our guidelines and procedures for refund requests.
- Eligibility for Refunds
a. Digital Products: Due to the nature of digital products available on our platform, we generally do not offer refunds for purchases unless otherwise stated explicitly.
b. Exceptions: In certain cases, exceptions may be made for refund requests. These exceptions will be evaluated on a case-by-case basis, taking into consideration factors such as product defects, technical issues, or failure to deliver the purchased product as described.
- Refund Request Process
a. To request a refund, you must submit a refund request within 2 days from the date of purchase. Refund requests submitted after this period may not be considered.
b. Your refund request must include the following information: i. Order details (including order number, product name, and purchase date) ii. Reason for the refund request, providing relevant details and supporting evidence, if applicable iii. Contact information (name, email address, and phone number)
c. You can submit your refund request by contacting our customer support team at [contact email]. We will review your request and respond to you in a timely manner.
- Refund Evaluation
a. Each refund request will be carefully evaluated by our team. We reserve the right to decline refund requests that do not meet our eligibility criteria or that are submitted after the specified refund period.
b. Refund decisions will be based on factors such as the nature of the product, the validity of the refund claim, and compliance with our Terms of Use.
- Refund Processing
a. If your refund request is approved, we will process the refund within 7 days from the date of approval.
b. The refund will be issued using the original payment method used for the purchase unless otherwise specified.
c. Please note that the time it takes for the refunded amount to reflect in your account may vary depending on your payment provider.
- Non-Refundable Items
a. Certain items are generally non-refundable, including but not limited to: i. Products marked as "non-refundable" at the time of purchase ii. Customized or personalized products iii. Services that have already been rendered
- Changes to Refund Policy
a. We reserve the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting the revised version on our Website. It is your responsibility to review this policy periodically for any updates.
b. By continuing to use our services after any modifications to the Refund Policy, you agree to be bound by the revised policy.
If you have any questions or need further clarification regarding our Refund Policy, please contact us at support@virtualblockinnovations.com Our dedicated customer support team will be happy to assist you.
- Product Defects and Technical Issues
a. If you encounter any product defects or technical issues with the purchased digital product, please contact our customer support team immediately. We will make reasonable efforts to resolve the issue and provide a suitable solution, which may include a replacement or alternative product.
b. In such cases, we may require additional information or evidence to assess the issue. Please cooperate with our support team and provide the necessary details to facilitate the resolution process.
- Failure to Deliver as Described
a. If the purchased digital product is not delivered or does not meet the description provided on our platform, you may be eligible for a refund.
b. To initiate a refund request in such cases, please follow the refund request process outlined in Section 2 of this policy.
- Third-Party Products and Services
a. Virtual Block Innovations may feature third-party products or services on our platform. Please note that refunds for such products or services are subject to the refund policies and terms of the respective third parties. We encourage you to review their refund policies before making any purchases.
b. Virtual Block Innovations is not responsible for any issues or disputes related to third-party products or services. Please contact the respective third party for assistance.
- Non-Transferable Refunds
a. Refunds issued by Virtual Block Innovations are non-transferable and can only be provided to the original purchaser of the product or service.
b. It is not permissible to transfer or assign refund amounts to any other user or entity.
- Limitations and Disputes
a. Virtual Block Innovations reserves the right to refuse refund requests that are deemed fraudulent, abusive, or in violation of our Terms of Use.
b. Any disputes or disagreements arising from refund requests will be resolved in accordance with the provisions outlined in the Terms of Use and the applicable laws of the jurisdiction.
- Contact Information
If you have any questions or need further assistance regarding our Refund Policy, please contact our customer support team at support@virtualblockinnovations. We are committed to addressing your concerns and providing satisfactory resolutions.
Note: This Refund Policy is effective as of 15th May 2023. Any previous refund policies are hereby superseded.